Just so you know, we are all held accountable for generating more sales than the year prior. What’s the easiest way to do that? It is by providing superior service!

Blue Mountain excels at Customer Service. Both to its builders and their/our homebuyers.

We have over forty builders on board and all of them depend upon us to provide superior service daily throughout the builder sales process. They’re important because all of them will help us make over $100 million dollars in sales in 2024.

What does that mean? Well, let’s first look at each of our responsibilities.

Builder Sales Process

• Review and understand the needs of each purchasing department – upcoming communities to bid, overall pricing, scope of work, deadlines to meet.
• Once we win a job, we must sign contracts, review what needs to be delivered to the field and confirm when production will start in the field.
• While producing in the field, our superintendents and technicians are focused on installing the right equipment to meet the defined scheduling needs of each home.
• After the home sells and a homeowner moves in, we must make sure the customer knows what we installed in their house to avoid warranty calls.

We excel at Customer Service because we understand the builder sales process.

We generate revenue because we excel at Customer Service. We understand that sales leads to service – always.

Our philosophy is focused on taking care of the customer, both in the office and in the field, it’s 100% critical. If we don’t, we will lose jobs and not achieve our sales goals.

We receive calls daily and we are constantly jumping through hoops to make sure our customers are taken care of. Design, estimating, field, customer service team, etc. – it’s a daily responsibility and one that we don’t take lightly.

Bottom line: let’s continue to take care of our customers and thank all of those who do that on a daily basis.

THANK YOU!
Let’s go get ‘em!