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Homeowners Guide FAQ

Homeowner's Guide

Frequently Asked Questions About Your HVAC System

Congratulations on your new home! If your new home has a Blue Mountain Construction heating, ventilation, or air conditioning (HVAC) system, this online homeowner’s guide can ensure that you’re able to enjoy your new system!

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Blue Mountain is proud to work throughout California, in Vacaville, Davis, Suisun City, Fairfield, as well as cities in Contra Costa County, Santa Clara County, and the surrounding regions. Interested in working with us?

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What are the basics of using my HVAC system?

1: Locate

Locate the different components of your home’s HVAC system, especially the thermostat, filter, registers, and condensate lines. Be sure that they appear clean and free of damage.

2: Set Thermostat

On your thermostat set the fan to “Auto”, the system to “Heat” or “Cool”, and a temperature that you would like the home to be. It can hold this temperature until you program it for your regular daily routine using the thermostat’s manual.

3: Outside Conditions

Depending on outside conditions open and close windows and window coverings to increase comfort and minimize HVAC system run times.

4: Air Flow

If more or less airflow is needed in a room you can adjust the levers in the register supplying that room with the lever on its side. Fixed registers, without a lever, are not adjustable.

5: Program System

Once you are settled in your home you can program the system to vary the temperature based on your schedule. Settings for “Sleep, Wake, Away, and Home” can typically be scheduled. See page 4 for programming tips.

6: Air Filter

Be sure to change the air filter every three to six months as dust builds up. Not doing so will shorten the lifespan of your HVAC system and increase utility bills unnecessarily.

HVAC Glossary

1: Air conditioner

The mechanical system responsible for cooling air. It has two components connected by refrigeration lines; a compressor with coils outside of the home and cooling coils mounted in line with the furnace, typically, in the attic.

2: Circuit breakers or disconnects

These safety devices are responsible for interrupting the flow of electricity to your HVAC equipment if a problem occurs. You can find an electrical disconnect next to the air conditioner outside of your home and circuit breakers for your furnace and air conditioner are located in the main electrical panel for the home. Neither of these should need to be interacted with under normal circumstances. If a circuit breaker does trip, it should be turned completely off and then back on again. If this happens often it may indicate a problem with the system. The electrical disconnect located in a box near the outdoor air conditioner compressor should only be used when the unit is being serviced or in the event of an electrical emergency.

3: Condensate line(s)

This is typically a plastic pipe that exits the home and provides a drain for water that collects on the cooling coils during air conditioning. There are normally two condensate lines, one (primary) down low which may have water running out of it during air conditioning, and one (secondary) higher up, usually above a window to make it more visible. The primary line may be connected to the waste line to the sewer and not visible. The secondary line above the window should not have water running out of it unless there is an issue with the primary line.

4: Duct work

This is flexible or rigid passageways for air to move through as it travels to or from the living space to the furnace. Ductwork can be found in the attic, in between floors, and inside wall spaces.

5: Filter

The filter plays the critical role of keeping dust and debris out of the furnace and from being circulated around the living space. It should be changed every three to six months.

6: Fresh air intake

Some newer homes are equipped with a small air inlet that allows fresh air to be pulled from outside of the home and mixed with air moving to the living space. This helps improve indoor air quality and can usually be found inside of the main return and has its own air filter that needs regular maintenance.

7: Furnace

The mechanical system responsible for heating and circulating air in the home. It is typically located in the attic or a closet and requires electrical power and natural gas to burn for heat. Exhaust fumes are vented through the roof.

8: Return

The location at which air is pulled into the furnace from the living space. This is usually covered by a grill mounted in a common area and can be in the ceiling or low on a wall. This is the location for the main air filter and often times the optional fresh air intake.

9: Register

This is usually a ceiling or floor mounted grate that covers the duct work where conditioned air enters the living space after passing through the furnace. Each room usually has one or more registers, however smaller rooms may not have them. These often have louvers that can be adjusted to vary the air flow seasonally through the register.

10: Thermostat

This is the interface between the user and the HVAC system. It senses temperature, and occupancy in some models. The system can be turned on, turned off, and programmed from it. There is one thermostat per zone and they are usually wall mounted in common areas or master bedrooms.

How do I operate my thermostat?

Your thermostat(s) has two primary functions – sense the temperature in the room and allow users to interact with their HVAC equipment. It can either be turned on and off as needed, or it can be programmed to come on automatically at preset times according to your schedule. New optional Wi-Fi enabled smart thermostats can also be controlled from apps running on smart phones or tablets.

For more information about programming your thermostat consult its owner’s manual. Additional information can be found on these manufacturers’ websites.

Smart thermostats can also track your occupancy and schedule and will adapt to best meet your comfort needs. Thermostats with this capability may pre-heat or pre-cool your home prior to your arrival or request for a temperature change.

For cooling, a temperature of 78 degrees is recommended during the summer.
For heating, a temperature of 68 degrees is recommended during the winter.

How do I change my air filter?

Just like a car, your HVAC system needs regular maintenance. One of the most important things you can do is change your HVAC systems filter on a regular basis. This filter keeps dust and debris from entering the furnace and from circulating around the house. Your system may have multiple filters at these locations:

  • Main return – usually located in a hallway or common room
  • Fresh air inlet – usually mounted behind the main return filter
  • Secondary return – usually found in a master bedroom

When replacing the filter:

  • Open the grate at the return (usually by turning some small latches)
  • Remove the old filter or filters (noting the air flow direction)
  • Install new clean filters and close the grate up

Replacement filters are available at most hardware or home improvement stores or on-line. Be sure your replacement filters are the same size and type as what was originally installed and are mounted with the same air flow direction as the original, usually indicated with an arrow on the filter.
High efficiency replacement air filters are available, but caution needs to be used when selecting them. Air filters are rated with a MERV number (Minimum Efficiency Reporting Value). This standard rates the filter’s overall effectiveness. A higher value means finer filtration and fewer dust particles passing through it. However, it also means the furnace needs to work harder to pull air through the filter and that the filter will need to be changed more often. A MERV rating no higher than 8 is recommended for your system to not impact overall system performance.

How often should I change my filter?

These filters should be changed every three to six months to prevent restricted air flow. Keeping clean filters in the system has many benefits including:

  • Less dust in the air
  • Longer life for your HVAC equipment
  • Lower energy bills

How do I check my HVAC system in Spring and Fall?

Taking your HVAC system for a “test drive” prior to each season is a great idea and can prevent discomfort. Each April turn the air conditioner on and confirm that cool air is coming out of the registers. Each September turn the furnace on and make sure warm air is blowing out into each room. A smoky smell is to be expected at the first running of the furnace as dust is being burned off, this should stop in 15-30 minutes. You may want to open windows to air the house out during the pre-season check.
By testing the system before it is needed you can be sure your home will be comfortable when the weather changes. Also, if there is a problem, you can beat the rush for a technician to come out and service the system before they get busy with other calls.
Some issues with the system can be addressed by the homeowner, keeping the home comfortable instead of waiting for a service technician. If you run into a problem try these simple solutions:

  • No Heat
    • Check that the thermostat is set to “Heat”
    • Check the circuit breakers and reset if necessary
  • No Cool Air
    • Check that the thermostat is set to “Cool”
    • Check the circuit breakers and reset if necessary
  • No airflow to rooms
    • Check the register in the room and adjust if necessary
    • Check the air filters to be sure they are not dirty
  • Smoky smell from vents
    • It is not uncommon for the furnace to burn off a layer of dust the first time it is started up each season
  • Water dripping from drain line
    • Water dripping from the primary condensate line (lower) is normal
    • Water dripping from the secondary line (higher) should be investigated

Why do I have two pipes sticking out of my house that drip water?

These pipes are condensate drip lines that run up to the furnace in your attic. It is common for the primary drain, the lower one, to drip water when cooling your home as moisture condenses from the air going through the A/C coils. This is normal. On some homes the primary line is connected to the waste line going to the sewer and not visible. However, if you see water dripping from the higher drip line it could mean a problem and should be investigated. It is possible that the primary drip line is clogged.

Where is my furnace and is it gas or electric?

The majority of furnaces are located in the attics of homes and use a combination of natural gas and electricity. The gas is burned to warm air passing through the furnace. Electricity is used to power the circuitry and the blower motor that moves the air from the return through the furnace and then out to the registers in each room.

If I have the same floor plan as my neighbor, why is my home not the same temperature as theirs?

Your home’s temperatures will vary based on many factors, including orientation to the sun, use of window coverings, flooring differences (ex: carpet vs. tile), the number of occupants, the number and type of electrical appliances, and more. Each home is unique so set your comfort system accordingly.

Why is it a different temperature upstairs than in the rest of the house?

It is a law of physics that hot air rises. When trying to heat the downstairs the warm air will want to move upstairs. Also when trying to cool the upstairs the cool air will sink to the lower parts of the home. It may be necessary to adjust the air flow to certain rooms by opening or closing the registers in those rooms during different seasons.

Why is my thermostat heating or cooling my house before it is set to?

Today’s smart thermostats can track trends, sense occupancy of the home, and anticipate comfort demands. A thermostat that repeatedly sees a need for heating or cooling a home at a given time, or if it sees a repeatedly long run time to reach a set temperature will begin pre-heating or pre-cooling a home prior to a set schedule.

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